1. Who we are and how to contact us

Citrevo is a trading name and service of RAXZ LTD, not a separate company. References to “Citrevo”, “we”, “us” and “our” mean RAXZ LTD. These terms govern our website, accounts, visibility checks and reports.

Use the email above for support, complaints, cancellation, report corrections or questions about these terms. Please include the relevant report or order reference, but never send a password, sign-in link or private access token.

2. Business use and eligibility

Citrevo is a business-to-business website and automated reporting tool. It is offered to companies, organisations and sole traders acting wholly or mainly for purposes connected with their trade, business, craft or profession. It is not offered for personal, domestic or household use.

By submitting a website for analysis, creating an account or ordering a service after being shown these terms, you confirm that you are at least 18, are acting for business purposes and have authority to agree to these terms for the relevant business. A paid order requires an express business-use confirmation. If you do not meet these requirements, do not order a report; contact us before using the service.

You must provide accurate information, have a lawful basis for submitting it and keep it up to date. Do not submit a website for intrusive testing or attempt to access information that is not publicly available. Keep a copy of the terms and description that apply when you order.

Our Privacy Policy explains how we handle personal information. It is a transparency notice, not a request for blanket consent to data processing or marketing.

3. What the service measures

Citrevo samples answers returned by AI services to selected business-discovery questions. Reports can include business-name matches, recommendations, citations, competitor observations and checks of a public webpage. The scope, questions, sources and collection dates shown with a report define what was tested.

A report is a dated sample, not a universal visibility score, search-engine ranking, market-share measurement or guarantee of what someone will see in a consumer AI application. Answers vary with the provider, model, question, location, settings and time. API answers may differ from consumer products.

AI answers and automated identity matching can be incomplete or wrong. A missing mention does not establish that a business is never recommended; a mention or citation is not an endorsement or verification of a business. Check important facts and linked sources before acting.

Suggested improvements are general information, not legal, financial or other regulated advice. We do not promise increased rankings, traffic, recommendations, revenue or sales. Third-party names and trademarks belong to their owners; their appearance does not imply an affiliation with Citrevo.

The fee is for carrying out the stated analysis and supplying the resulting report, not for achieving a favourable finding. Citrevo does not manage your marketing, change your website, control an AI provider’s answers or undertake an ongoing consultancy or monitoring obligation unless separately agreed in writing. We provide the agreed service with reasonable care and skill; these limitations do not excuse our own failure to do so.

4. Accounts and private report links

Protect access to your email account, sign-in links, sessions and report-access tokens. Tell us promptly if you suspect unauthorised access. You are responsible for users you authorise, but not for failures caused by our own breach of these terms.

Account reports are intended for authorised account users. Anonymous results rely on a private browser token. Separately, an administrator can enable an unlisted share link: anyone holding that link can view the report until it is revoked. “Unlisted” does not mean confidential, and recipients can copy its contents. Do not distribute a link unless you intend that access.

We may impose reasonable scan, usage and concurrency limits to protect availability and prevent abuse. Free access does not include an uptime commitment or a promise to retain reports indefinitely. Keep your own copies of material you need.

5. Acceptable use and your information

Only submit public business information that you are entitled to use. You must not:

• Submit passwords, API keys, confidential documents, customer or employee records, sensitive personal information, criminal-offence information or information about children.
• Use the service unlawfully, impersonate another person, infringe intellectual property or privacy rights, or publish misleading or defamatory claims based on a report.
• Probe private networks, bypass access controls or rate limits, interfere with the service, distribute malicious code or use automated bulk access without our permission.
• Use reports to make employment, credit, insurance or similarly significant decisions about individuals.
• Present a sample as a complete audit, remove material limitations when sharing findings, or imply that we or an AI provider endorse your business.

You retain your rights in material you provide. You give us a non-exclusive permission to process, reproduce and transmit it only as reasonably necessary to provide, secure and support the service, including through the providers explained in our Privacy Policy. This does not transfer ownership to us.

6. Paid services, previews and subscriptions

Live payments are not enabled in the current release. A test checkout or preview does not create a paid subscription or confirm that a payment was taken. Registering interest in weekly reporting or expert help is an enquiry, not a purchase, renewal authorisation or commitment to pay.

If we make paid services available, we will show the service scope, total price including applicable taxes, delivery arrangements and any additional terms before you commit. A paid order is accepted only when we explicitly confirm acceptance; a draft order, pending checkout or payment failure is not acceptance. If we cannot accept an order after receiving money, we will refund it.

A £5 one-off report is an individually generated analysis of the website, business details and scope you confirm. When you request immediate processing, you authorise us to start that work after order acceptance and incur third-party API charges to produce your report as part of the fixed-price service. Those charges are included in the stated report price, not an extra bill. Check your inputs before ordering: changing the website, business or scope after processing has started may require a new paid report.

A one-off report does not renew. Any future subscription requires a separate, clear agreement showing its billing interval, renewal terms and cancellation method. We will not convert a free scan or expression of interest into a paid subscription without your agreement.

The terms and description agreed for an accepted order apply to that order. We will not retrospectively change its price or reduce its scope through an update to this page.

7. Business cancellations and refunds

For business orders, there is no change-of-mind cancellation or refund once authorised paid API processing for your report has started. Processing starts when we send the first chargeable third-party API request for that order. It does not start merely because you visit the website, run a separate free scan, create a draft order or enter a queue. We incur non-recoverable provider costs when processing starts, and the completed report cannot be returned like a physical product.

Before processing starts, you may ask us to cancel by emailing [email protected] with your order reference. If the request reaches us before the first chargeable request, we will cancel and refund the report charge in full. Because immediate processing can start quickly after acceptance, this is not a guaranteed cancellation window.

Once processing starts, a business customer is not entitled to a change-of-mind refund because the result shows few or no mentions, competitors appear, the findings were already known, the report is no longer needed, or the confirmed inputs were mistaken but were accurately processed. Nor is a refund due simply because a later AI answer differs or a suggested improvement does not produce a commercial benefit. These examples apply only where we supplied the agreed service correctly.

This is not a blanket “no refunds” policy. If we take a duplicate payment, do not provide the agreed report, or materially fail to provide the agreed service with reasonable care and skill, contact us. We will investigate and, where appropriate, correct or rerun the affected work without another charge. If we cannot supply the agreed scope or remedy a material failure within a reasonable time, we will provide an appropriate price reduction or refund, subject to any stronger rights you have by law. Our API costs do not remove those remedies.

Any refund expressly due to a business customer under this section will normally be made within 14 days of agreeing the refund, using the original payment method unless agreed otherwise. Test previews do not involve a payment to refund. This policy applies to orders accepted under this version of the terms, not retrospectively to an earlier agreement.

8. Rights that cannot be excluded

Although Citrevo is offered for business use, legal status depends on the actual circumstances. If you qualify as a consumer, nothing in these terms removes rights under applicable consumer law, including the Consumer Rights Act 2015 and Consumer Contracts Regulations 2013. A business label or checkbox, or the fact that API costs were incurred, does not remove those rights.

For a distance purchase, a consumer normally has 14 days from the contract being made to cancel, subject to statutory exceptions. To cancel, email [email protected] with a clear statement, your name and order details. No special form is required. You may use: “I give notice that I cancel my contract for [service], ordered on [date], order reference [reference], name [name], address [address], date [date].”

Starting work or supplying digital content during that period requires the express requests and acknowledgements required by law. Merely using this website or accepting these general terms does not waive cancellation rights. For an immediately supplied digital report, we will not rely on a waiver before supply is complete, and any waiver remains subject to all applicable legal requirements. For a service started at your express request, any amount due on cancellation must be lawful and proportionate to what has actually been supplied.

Cancellation rights are separate from rights where a service is not provided with reasonable care and skill or digital content is faulty, misdescribed or otherwise fails to meet legal requirements. Depending on the circumstances, you may be entitled to correction, repeat performance, a price reduction or a refund. An unfavourable but accurately reported AI result alone is not a defect.

Where a consumer cancellation refund is due, we will make it within the statutory deadline, normally within 14 days of being told of the cancellation, using the original payment method unless agreed otherwise, without a refund fee. The business change-of-mind restriction above does not override a statutory entitlement.

9. Using reports and intellectual property

We and our licensors retain rights in Citrevo’s software, branding, layouts and original report material. Subject to these terms and payment where applicable, you may use reports supplied to you for your business analysis and share them with your advisers or clients, keeping dates, source attribution and material limitations intact.

Third-party website content, quotations, AI outputs and trademarks may be subject to separate rights. We do not claim ownership of them or grant rights we do not hold. This permission does not include reselling access to Citrevo, reproducing its software or systematically extracting its database. Ask us about agency or redistribution arrangements.

10. Availability, changes and suspension

We will exercise reasonable care and skill but cannot guarantee uninterrupted access or the continued availability of a third-party model or website. Maintenance, provider limits and technical faults can delay or prevent a scan. We may change free features as the product develops.

We may restrict or suspend access where reasonably necessary to address security, unlawful use, material breach or non-payment of an agreed charge. Where practical and appropriate, we will explain the reason and allow a reasonable opportunity to resolve it. Contact us if you believe a restriction is mistaken.

You can stop using the service and request account closure at any time. If we discontinue an accepted paid service without supplying the agreed scope, we will provide an appropriate refund or another remedy you agree to. Closure does not remove accrued rights or lawful record-retention obligations.

11. Responsibility and liability

Nothing in these terms excludes or limits liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or anything else that cannot lawfully be excluded or limited.

Consumers: we are responsible for loss or damage you suffer that is a foreseeable result of our breach or failure to use reasonable care and skill. The business-only exclusions and cap below do not apply to you. Your mandatory statutory remedies remain available.

Business customers only: subject to the preceding exceptions and to the extent permitted by law, we are not liable for indirect or consequential loss, or loss of profit, revenue, business opportunity or anticipated savings arising from the service. Our aggregate liability arising from the service in any 12-month period is limited to the greater of £1,000 and the fees you paid us for Citrevo in that period. This cap does not restrict a refund expressly due under these terms or liability that cannot lawfully be capped.

You should independently assess business decisions and maintain appropriate copies of your records. We remain responsible for our own obligations; a third-party dependency does not remove rights you have against us by law.

12. Corrections and complaints

Tell us if a report misidentifies a business, contains inaccurate personal information or raises a rights concern. Include the report reference, disputed passage and supporting information. We will investigate and consider correction, restriction or removal as appropriate. We cannot change an independent AI provider’s underlying model or promise to remove its output elsewhere.

For a service complaint, contact the address in section 1 and tell us the outcome you seek. We will acknowledge the complaint and seek a fair resolution. These terms do not require arbitration or prevent you from using a competent court or regulator.

13. Governing law and other terms

These terms are governed by the law of England and Wales. Business customers agree to the exclusive jurisdiction of its courts. Consumers retain any mandatory protections and rights to bring proceedings in their home jurisdiction that apply by law, including in Scotland or Northern Ireland where applicable.

If a provision is unenforceable, the rest continues to apply. A delay in enforcing a right is not a waiver. No person other than you and us has a right to enforce these terms under the Contracts (Rights of Third Parties) Act 1999.

We may update these terms for future use to reflect changes in the service or law. We will publish the date and give reasonable notice of material changes affecting an ongoing account or contract. Changes do not retrospectively remove rights or alter an accepted order without agreement.